Our approach to developing
such systems is not the traditional approach of
creating documentation; it is based on the following
principles:
·
Involvement
of people the system must be developed in
conjunction with the people who will be using it. They
have a good understanding of the existing processes
and problems that require improvement action.
·
Ownership
company staff must own the systems and therefore
must be involved in creation of the systems.
·
Minimum
documentation Only the minimum amount of
documentation required for effective system control
must be created. Ideally, no procedure should be
longer than 2 pages.
·
Electronic
Document Management Wherever possible, electronic
methods of document management should be used. This
reduces the administration time for system updating
and ensures more effective information management.
·
Continual
Improvement The system should support a culture of
continual improvement within the organisation. Its
creation and operation must facilitate the process of
continual improvement.
We
will help you to develop a system based around company
processes using four top level areas:
·
Management
Planning
·
Product
and Service Delivery
·
Business
Improvement
·
Resources
and System Administration
Our
approach to systems development is based around 7
key phases of activity:
·
Review
identify gaps and actions required
·
Align
get commitment and understanding to the
project
·
Design
the system
·
Implement
the system
·
Control
measure performance
·
Audit
the processes
·
Improve
start continual improvement activity
We
have a range of training programmes designed to
facilitate the approach including:
·
Understanding
ISO9001
·
Designing
a process based management system
·
Measuring
Process Performance
·
Effective
Systems Auditing
