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Making isolated improvements is within the grasp of most organisations. To create a sustainable approach to improvement, to harness the power of everyone in the organisation on an ongoing basis, requires more than isolated improvement. Through our extensive work with many leading organisations, and our research programmes, we have identified four key competences required to enable organisations to develop innovative, sustainable improvement.

The achievement of these four competences, underpinned by a desire to develop a culture where innovation and improvement are valued, will ensure that improvement becomes part of everyday life for everyone.